Pricing

Two plans. Both get the whole product.

No feature is held back to make the cheaper plan worse. What differs is how often we collect your data and how long we keep it — the two things that actually cost us more to provide.

Standard

Most contact centres

$149/ month

Built for contact centres running up to 50 agents.

Hourly sync from Five9
12 months of call history
Every dashboard, report and scorecard
Erlang-C staffing forecasts
Attendance and adherence tracking
Unlimited logins for your team
Per-campaign visibility controls

Start 14-day trial

Enterprise

$349/ month

For contact centres of any size, with no limit on agents.

15-minute sync from Five9
Unlimited call history
Everything in Standard
Year-over-year and seasonal comparison
No agent guidance

Start 14-day trial

Prices in USD, per workspace. 14-day trial on either plan — no credit card, and nothing is charged when it ends.

Pay for longer, pay less

Renewals stay at the same rate. No introductory price that jumps when you are not looking.

Monthly

Cancel any time

17% off

1 year — two months free

25% off

2 years — three months free every year, price locked

Scheduling add-on

Turns your own call history into next week’s rota: how many agents each half hour needs, fitted into shifts with breaks, a roster of your agents to give them to, and the week exported as CSV, HTML, PDF or PNG. It is an extra on either plan.

$79 / month

On Standard — roster of up to 50 agents

$149 / month

On Enterprise — no limit on agents

Added to a subscription you already have, it is month to month and you can cancel it at any time. The 17% and 25% term discounts apply to it only when you buy it together with a 12-month or 24-month subscription.

What you get, side by side

	Trial	Standard	Enterprise
Dashboards, agent scorecards, attendance	✓	✓	✓
Erlang-C staffing forecasts	✓	✓	✓
Import your reports by hand	✓	✓	✓
Automatic sync from Five9	—	Hourly	Every 15 min
Call history kept	During trial	12 months	Unlimited
Team logins	Unlimited	Unlimited	Unlimited
Scheduling add-on (extra)	—	$79 / month	$149 / month
Best suited to	Evaluating	Up to 50 agents	Unlimited agents
Credit card to start	Not needed	—	—

Why the trial imports by hand. Connecting Five9 means holding credentials to your live contact centre. We would rather not hold those for an account that is still deciding — so during the trial you export the same two reports and import them here. Every number you see is identical. What a subscription buys is not having to do that again.

Questions people actually ask

What happens when the trial ends?

Importing pauses. Everything you already imported stays, and every report keeps working for another 30 days. Nothing is charged — there is no card on file.

What if we grow past 50 agents on Standard?

We will tell you, showing the count we measured and the window we measured it over, and give you a month to decide. Nothing is switched off in the meantime and nothing you have collected is ever removed.

Do we need a Five9 administrator to set this up?

For the automatic sync, yes — someone needs to create an API user in Five9. For the trial, no: any report you can export, you can import.

Can we get our data out?

Any time, as CSV, from inside the workspace. It is your data.

Is there a setup fee or a minimum term?

No, and no. Monthly is monthly. The annual terms are a discount you can take, not a commitment you have to make.