There is no phone queue and no ticket portal, which is deliberate — the same reason the price is on the site and the demo opens without a form. Most things below are answered before you need to write.
Contact Curve AI is owned and operated by Keel CX · keelcx.com · mike.manangan@keelcx.com. Keel CX is not affiliated with or endorsed by Five9, Inc.
Check the filter bar first — an unnoticed date range or time-of-day window explains most of it, and the Apply button stays amber while a change is pending. If the numbers still disagree with Five9's own report, send us both and we will tell you which is right and why.
Four different problems come back from Five9 as the same error: wrong password, the user has no API access, the user lacks permission on the reporting service, or the account is locked. Press Test connection in workspace settings — it names which one.
Importing pauses when a trial ends. Nothing you already imported is affected and every report keeps working. Subscribing resumes it immediately.
Use the forgotten-password link on the sign-in screen. If you administer the workspace, you can also reset any of your colleagues from Team & Users.
Yes, as CSV, any time, from inside the workspace. No request needed and no export fee.
Not yet. If something is broadly broken, the fastest signal is an email to support — and you will hear back rather than being pointed at a dashboard.
The demo opens without a form and the tour explains every screen. Neither needs an email from you.